Brandon Branch Closure – FAQs

We’re making changes to better serve YOU!

You told us you want more online and alternative services. We’re listening, and in the past 12 months alone we’ve introduced e-Transfers and launched our mobile app!
We’re becoming a more nimble financial institution. Being nimble means adapting quickly to the changing needs of members and doing business the way they want.
The way we deliver services needs to stay in tune with how you want to do business. It’s about balancing our physical footprint with our digital footprint.
In Brandon, we are closing our branch at 10th Street and Princess Avenue branch this November. We are doing this to lower operating costs, strengthen financial results for members and invest cost savings in more technology and staff development.

Members at our 10th Street branch can decide what branch they want their membership moved to and we can move memberships at any time. To follow are answers to some questions members might have about the process:

Q. When can I change my membership at 10th Street to another branch in Brandon?

A. You can let us know what branch you want your membership moved to at anytime! Call TeleService at 1-877-WESTOBA (937-8622) or drop by any of our branch locations. We will make note of where you want your membership moved and, starting this September, will move your membership accordingly. This includes moving all the physical files attached to your membership to your new branch location.

Q. How can I change my membership at 10th Street to another branch in Brandon?

A. Changing your membership to another branch in Brandon is pretty simple. Just call TeleService at 1-877-WESTOBA (937-8622) or visit us at any branch location. We will make note of where you want your membership moved and, starting this September, will move your membership accordingly. This includes moving all the physical files attached to your membership to your new branch location. For a small number of members, moving your membership might involve a few more steps that we will walk you through.

Q. What kind of information do I need to provide to change branches?

A. To change branches we need your name and member number. If you don’t know your member number, we can look it up for you after we confirm your identity. We will make note of where you want your membership moved and, starting this September, will move your membership accordingly. This will include moving all the physical files attached to your membership to your new branch location.

Q. What will happen to my safety deposit box?

A. If you have a safety deposit box at 10th Street, we will make sure that you get one at another Westoba branch. We will work with you to identify the kind of safety deposit box you need. The next step would be coordinating a time for you to come and gather your safety deposit box contents and move them to the new location.

Q. Do all of my automatic deposits (i.e. payroll) and withdrawals (i.e. bill payments) need to be changed?

A. Most likely not. There are a very small number of members who will need to change automatic deposit and withdrawals. We will be contacting these members directly to walk them through the process. For everyone else, your automatic deposits and withdrawals will remain the same even after you change branch locations.

Q. Do I need to order new cheques right away?

A. Most likely not. There are a very small number of members who will need new cheques. We will be contacting these members directly to walk them through the process. For everyone else, your current cheques will work just fine even after you change branch locations.

Q. When will the 10th Street close for good?

A. We are working to close the branch in November of this year. We do not have an exact date yet but anticipate it will be later in November.