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We’ve moved to a new telephone system!

Westoba has moved to a new phone system to better serve our members! Effective Wednesday, May 1st, 2019, all calls are now directed through our toll-free number 1-877-WESTOBA (937-8622). All other phone lines are disconnected!

This new more efficient system will provide better information on our rates, hours, locations and products easier.  In addition, our system has a callback feature so you no longer have to wait on hold! Our staff can be reached by individual extension numbers that can be input immediately when prompted or searched using the available telephone directory.

Do you have questions about our new phone system? View our FAQs below for more information on our or give us a call at 1-877-WESTOBA.

 

Frequently Asked Questions:

Why is Westoba changing phone systems?

We are changing phone systems to better serve you, our members! The new phone system will be more efficient and responsive to your needs. It will help you get access to the information around our rates, hours, locations and products easier. The system also has the call back feature so that you don’t have to wait on hold.

How can I find my personal banker’s extension?

You can search the staff directory through the new phone system by pressing 4 and dialing by name.

How can I reach a specific branch?

If you know the person you are trying to reach, you can search them by name using the telephone staff directory. If you do not know who to contact, our TeleService Team can assist you with this.

Where am I calling when I dial 1-877-WESTOBA?

You’re calling Brandon, MB and reaching our TeleService Team! This is the same great group of friendly and knowledgeable people you would have talked to before for assistance.

When are the old numbers being disconnected?

All existing phone numbers will be disconnected effective end of day Tuesday, April 30th, 2019. As of Wednesday, May 1st, 2019, the only number to reach Westoba will be 1-877-WESTOBA (937-8622).

When you call this number, you will be given a series of options. If you know the extension number of the person, you can dial it right away and be connected. If you don’t know their extension, you can search it by name using the telephone directory.

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