We’re always evolving our security measures to ensure that your online banking experience is safe and seamless. We’ve now made an improvement to our Personal Access Code (PAC) complexity requirements. We’ve made it stronger!
When you log in to online banking for the first time, or when you’re choosing your new password, please choose a password with the following requirements:
- at least 1 uppercase letter
- at least 1 lower case letter
- at least 1 number
- at least 1 special character, you can use the following: @#$%^&*
- Password length must be between 8 to 30 characters
- No spaces
Once you have updated your PAC (Personal Access Code) to meet the new requirements, you will use this new PAC for online banking across all of your devices.
The following FAQs should help answer any questions that you may have:
A. To protect your financial information, our banking system monitors each failed login attempt. After 3 failed attempts, the account is locked out. To avoid this, please clear the cache on your web browser to access MemberDirect. If you’re locked out, please call us at 1877-WESTOBA (937-8622) to regain access.
A. Westoba makes it a priority to offer the best security system possible to our members at all times. This switch to strong PAC is an enhancement of the security level for your account.
A. As more of our members take advantage of the convenience of Online and Mobile Banking, we want to provide them with the peace of mind that their account information is safe and protected. Cybersecurity and hacking continue to dominate the news. We continue to invest actively in information security to prevent unauthorized access to member information, and we want to cooperate with our members in giving them the same opportunity to keep their information safe.
A. This is not reactive but a proactive measure. We are investing in enhanced security to continue protecting your banking information. Fraudsters are advancing, so we are progressing to stay one step ahead!
A. We strongly recommend that you take advantage of this development to enjoy enhanced security for your account.
A. You will enjoy the same level of security that you have right now. You may miss out on the enhanced security advantage of Strong PAC. We strongly recommend switching to Strong PAC.
A. We’re here to support you. Please call our Virtual Services team at 1877-WESTOBA (937-8622) or visit your nearest branch, and we’ll be happy to assist you!